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Speed Of Customersupport....

#1 Roady1

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Joined: 09-July 03
Gender:Male
Location:Chemnitz/Germany

Post icon Posted 24 January 2009 - 06:04 AM

Hi!
I dont want to soud impatient,or something,but a 48h ago,i did write a Mail to support@3000ad.com, requestin a new Key for the Digital River version of Universal Combat Special Edition, since the game did never work for me.
Since then there was no answer from support,exept for a automated Responst,stating that a Ticket has been created...
Well,i know,its weekend right now,but can someone look into this matter,as i realy want to play that game.

1. Windows XP 32 bit
2. Intel Core2Duo E8200
3. 2GB DDR2
3. GeForce 8800GTX / 768MB

#2 RT

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Interests:Space games, flight sims, 3d modeling

Posted 24 January 2009 - 06:16 AM

Does your problem fit the rules for filling a ticket? (rules expressed here: http://www.3000ad.co...topic=50002613)

Commodore Hector Malori
ICV-DreadStar
Eversor Wing
Insurgent Central Command

Posted Image

Windows XP professional SP2 32bits.
Intel core 2 quad Q6600 @ 2.4ghz.
4gb DDR2
Radeon HD4870 1gb .

477 kbps down (~0.48 Mbps, 58 KB/s) ↓
224 kbps up (~0.22 Mbps, 27 KB/s) ↑

#3 Roady1

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Group: Members
Posts: 6
Joined: 09-July 03
Gender:Male
Location:Chemnitz/Germany

Post icon Posted 24 January 2009 - 07:13 AM

Hi RT!!
I dont understand,what u want me to say with that above Link????
The ticket was created AUTOMATICLY without my input...

1. Windows XP 32 bit
2. Intel Core2Duo E8200
3. 2GB DDR2
3. GeForce 8800GTX / 768MB

#4 Roady1

Ensign

Group: Members
Posts: 6
Joined: 09-July 03
Gender:Male
Location:Chemnitz/Germany

Posted 24 January 2009 - 07:24 AM

Solved,can be Closed ...

1. Windows XP 32 bit
2. Intel Core2Duo E8200
3. 2GB DDR2
3. GeForce 8800GTX / 768MB

#5 Supreme Cmdr

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Interests:Keeping commanders in line!

Posted 24 January 2009 - 07:32 AM

Roady1, did you read this KB article? If you did, then you would know why you don't have a key.

We check the support dB as they come in and I only just saw your request in the queue and responded to it.

President, 3000AD Inc.
Designer/Lead Developer
The Battlecruiser Series

"Dealing with publishers is like stepping through a minefield. In the dark.
Blindfolded. With people shooting at you. And your ex mother-in-law giving you directions"

#6 mutpupit

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Posts: 1
Joined: 27-February 10

Posted 27 February 2010 - 05:22 PM

I had a keycdoe problem that i e-mailed support on 5 days ago.....Have not recieved back anything....regnow fixed the problem... Have problems with the game...Cant get a comfirmation e-mail back to send a ticket on the problem...Is there still tech support for the uc games ?

#7 Supreme Cmdr

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Group: Administrators
Posts: 16,472
Joined: 06-October 98
Gender:Male
Location:South Florida
Interests:Keeping commanders in line!

Posted 27 February 2010 - 08:07 PM

If you fill out a support ticket, you will get a response. If you send email to support@3000ad.com you will not get a response because we use the ChoiceMail One spam filter which will send you back a challenge/response question for you to answer before your email goes through. If you don't get that email, check your spam filter.

Nevertheless, the support ticket system is the best place for all support issues.