5 replies to this topic

[Supreme Cmdr]

If you pre-ordered the game from Direct2Drive, when the game became available today for purchase, you were probably sent a key based on the pre-order DRM license instead of the final release license.

Direct2Drive is sending out replacement keys to all those who pre-ordered. If you have not received it, please contact them directly as we cannot issue DRM keys.

Sorry for the inconvenience!!

[Supreme Cmdr]

Mythandril, on Mar 7 2008, 08:31 PM, said:

Haven't posted in ages, but just an FYI: My retail key ( not preorder) is not working. Purchased the game about an hour ago and it is saying that "Activation Failed wrong/invalid serial number".
Issued a support ticket with D2D and awaiting a response. I know it's out of your hands; just giving a heads up.

Hey!! long time no see!!

Anyway, thats not a retail key. If you pre-ordered the game, you got a pre-release key. You should be getting a retail key any minute now. Please babysit your email.

[Mythandril]

Supreme Cmdr, on Mar 8 2008, 01:36 AM, said:

Hey!! long time no see!!

Anyway, thats not a retail key. If you pre-ordered the game, you got a pre-release key. You should be getting a retail key any minute now. Please babysit your email.

Really appreciate you for looking into it, but I didn't pre-order the game. The key I have is a retail key that I bought tonight around 7pm, unless they gave me a preorder key by mistake. I have my support request in, with D2D, so am expecting manual activation reply from them at some point. Thanks again.

[Supreme Cmdr]

I'm really sorry. You guys know me and that if this was something within my control, that I'd take care of it immediately. It saddens me that someone pays for a game and then you can't play it because you've been given the wrong key.

Anyway, if you don't get your key by this afternoon, please contact me via email (dsmart@ you-know-the-rest) and I'll give you an exe protected with another DRM product which I used for the preview. At least you'll be playing. When you get your key from D2D, you can just replace the exe that I send you.

In IGN's defense, I love working with them. They are really a great bunch of guys. I've had *no* problems with them or I'd point you to somewhere else where you can buy the game. But you guys know me, I'm a loyalist to a a fault. So hang in there; they'll fix it.

From my understanding this is happening because of the preview. For obvious reasons, the preview build used a different DRM certificate than the final build. This is because if we protected the final build, then the DRM license for the preview build - still active on the license server - will still work. The result is you get a free game. So, thats why a different certificate was used.

Anyone who bought the D2D version and having the same problem, can contact me. I would need you to send along your D2D receipt as well please, so that I can correctly identify who you are.

[Andergum]

I just got an email from D2D. They have refunded my money from the original purchase and even given me a $10 coupon to rebuy Echo Squad if I so choose.

Of course I rebought it.

Very nice of them to give me $10 off for my troubles. A real class act they are!

[Supreme Cmdr]

I'm not surprised. As I've said before, they're a good bunch of folks. Been working with them since 2005 and never had an issue that wasn't addressed in a timely and proper fashion. There's a reason that they're one of the largest DD gaming sites.