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Game won't install
If you have autorun disabled in Windows, you will have to browse to the game CD-ROM or DVD-ROM and run the setup.exe file located there in order to install the game.
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Game hangs after I run the shortcut
Check the following:
Your system meets the requirements of the game. Go to http://www.3000ad.com and check the system requirements for your game.
You have...
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Game configuration help
If you want to revert to the default game configuration settings, then quit the game and use Explorer to delete the UCCONFIG.INI or GAME_CONFIG.INI file which resides in...
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Problem hearing 3D audio sounds
The game sound engine is fully 3D positional. For this reason, you won't hear sounds that are played if you are more than 75km from the sound source. e.g a ship exploding....
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Patching the game
All games prior to Universal Combat Collectors' Edition, require the downloaded patch file to be copied into the game install folder and executed from there. If you execute...
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Game hangs during the intro movie playback
If your system does not have the required codec for playing the intro movie, it will either crash or display a corrupt screen during playback. This may also be a video...
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Multiplayer server configuration & hosting
You can run a client and server on the same machine (i.e. non-dedicated server) as long as that machine meets with the multiplayer requirements mentioned in the game's FAQ...
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Which patch version can I use?
Our games are released through various mediums, including digital distribution outlets such as Digital River, Direct2Drive etc. All these services use different DRM schemes...
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Multiplayer server refuses to run
The multiplayer server for all games prior to Universal Combat Collector's Edition will not run under Windows Server 2003 (or any OS not supported by the game) or on...
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Widescreen display resolution support
All our games prior to Universal Combat Collectors' Edition, do not support widescreen resolutions (e.g. 1280x720, 1920x1080, 1680x1050 etc) natively. If you have a...
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DRM License Key Issues
All of our games use some form of DRM scheme. When purchasing some retail versions of our games, the media (CD-ROM/DVD-ROM) contains your license key. You need...
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Problem with FSAA game configuration
In order to enable FSAA (any type), your video card must have the required amount of memory. For more info on AA, check with your video card manufacturer. If the main menu...
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