Speed Of Customersupport....

[Roady1]

Hi!

I dont want to soud impatient,or something,but a 48h ago,i did write a Mail to [email protected], requestin a new Key for the Digital River version of Universal Combat Special Edition, since the game did never work for me.

Since then there was no answer from support,exept for a automated Responst,stating that a Ticket has been created...

Well,i know,its weekend right now,but can someone look into this matter,as i realy want to play that game.

[RT]

Does your problem fit the rules for filling a ticket? (rules expressed here: http://www.3000ad.com/forum/index.php?showtopic=50002613)

[Roady1]

Hi RT!!

I dont understand,what u want me to say with that above Link????

The ticket was created AUTOMATICLY without my input...

[Roady1]

Solved,can be Closed ...

[Supreme Cmdr]

Roady1, did you read this KB article? If you did, then you would know why you don't have a key.

We check the support dB as they come in and I only just saw your request in the queue and responded to it.

[mutpupit]

I had a keycdoe problem that i e-mailed support on 5 days ago.....Have not recieved back anything....regnow fixed the problem... Have problems with the game...Cant get a comfirmation e-mail back to send a ticket on the problem...Is there still tech support for the uc games ?

[Supreme Cmdr]

If you fill out a support ticket, you will get a response. If you send email to [email protected] you will not get a response because we use the ChoiceMail One spam filter which will send you back a challenge/response question for you to answer before your email goes through. If you don't get that email, check your spam filter.

Nevertheless, the support ticket system is the best place for all support issues.