Look Who's Talking at the Drive-Through

[jamotto]

Link

quote:

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LOS ANGELES (Reuters) - McDonald's Corp. wants to outsource your neighborhood drive-through. The world's largest fast-food chain said on Thursday it is looking into using remote call centers to take customer orders in an effort to improve service at its drive-throughs.

"If you're in L.A.... and you hear a person with a North Dakota accent taking your order, you'll know what we're up to," McDonald's Chief Executive Jim Skinner told analysts at the Bear Stearns Retail, Restaurants & Apparel Conference in New York. Call center professionals with "very strong communication skills" could help boost order accuracy and ultimately speed up the time it takes customers to get in and out of the drive-throughs, the company said.

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McDonald's-->

[LostInSpace]

Stop, stop, stop!! Just when I think I've heard everything you come up with this!

Actually, it could have been worse. Mcdee's could have easily outsourced to INDIA. Can you imagine.

[jamotto]

quote:

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Originally posted by LostInSpace:

Actually, it could have been worse. Mcdee's could have easily outsourced to INDIA. Can you imagine.

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Well if this takes off you might end up seeing that.

[Wolferz]

LOL

This should give Bam Marjera and his crazy crew some brand new material...

Pull up to the drive-through, with it's cruddy communications equipment, add in the transfer of the comms through cruddy telephone equipment, Put some under paid phone center jerk who can't type on the other end 'et joila', you get the same thing you would normally get. Cold food. If you want to call what Micky D's serves, food.

Bam would place a huge order, confusing the heck out of the operator, then says," oh wait, nevermind I'll go inside."